WP SupportEzzy is an elegant assistance tickets technique for WordPress developed as a stand-on your own VueJs App that operates on a solitary WordPress site of your web page.
This application does not interfere with your current WordPress theme and plugins and will get the job done with any WordPress web page.
You can use the Application as a section of your present web page or produce a new WordPress installation and operate this app on a homepage for devoted assistance portal.
Built with Latest Technological know-how
This application is developed with Vue.js 2., works by using WordPress Relaxation API customized routes and all other most current technologies.
Personalized Branding & Hottest Design:
This application is built with most up-to-date trends in brain and makes use of Bulma CSS framework for its UI factors. You can pick your brand name colours, textual content or picture emblem, etc. for the Assistance App less than plugin settings.
E mail Piping & Routing Integration
You can incorporate one particular electronic mail address for all departments or different electronic mail addresses for each individual division. New emails gained to specified email addresses will be dealt with as new tickets, and any reply by customer or agent to a ticket will get extra as a remark to the ticket.
You can use One particular Sign Push Notifications assistance for website browsers which is cost-free. Clients and Guidance Brokers get notified of new tickets and each and every remark.
Inexpensive & No Regular Expenses
Get rid of the monthly expenses you pay out for this kind of top quality providers, in its place buy this app for when and take pleasure in free of charge upgrades and help as for every your Envato license.
Standalone Web Application
This app runs on a specified WordPress web site, and it does not load any CSS/JS or your WordPress theme and put in plugins which make this application usable without any conflicts.
Limitless People and Tickets
Considering the fact that you personal the software program and your internet server, there is no restriction on a selection of consumers or amount of tickets.
Utilizes WordPress Benchmarks
This application makes use of WordPress tailor made submit sorts to help save and handle tickets and FAQs. All consumers created by this application are WordPress end users, and their info get stored in people and usermeta table with inbuilt WordPress capabilities.
Departments & Goods
You can pick out to generate endless departments and products and solutions which are made use of to filter and assign tickets to help brokers. You can also disable the departments and solutions for the app.
Commonly Asked Questions
You can create endless FAQs for each merchandise and agents can consist of FAQ Url by typing /fakey phrase_to_search even though replying to a ticket. You can also disable FAQs for the application.
Managed Ticket Assignments
You can assign departments and solutions to your assist agents (WordPress Customers with Help Agent purpose) and pick from next ticket assignment solutions:
- Do not assign tickets to agents
- Assign all tickets to a single agent and he/she will then reassign.
- Assign to next out there agent centered on section and product selected by a customer.
- Assign to the agent with least tickets primarily based on the division and products selected.
You can import all your Envato marketplace merchandise to the procedure. If enabled, Clients will be questioned to validate their invest in on solitary ticket website page, and license and support expiry day is exhibited in the sidebar.
Custom made Filters
There are a variety of solutions available to filter tickets, and you can save tailor made filters for potential.
Tailor made Snippets
Brokers can help you save personalized fast textual content snippets and can conveniently include things like by typing /qtkey terms whilst replying to a ticket. This characteristic will save us a good deal of time though we response tickets for our business help functions.
Include agents by way of @mentions
Brokers and Admin can incorporate other brokers to a ticket by mentioning their username (e.g. @agent_identify) while answering a ticket or from the ticket sidebar.
Customizable E mail Messages
You can easily customize e mail messages with dynamic variables sent to the shopper or agent though building a new ticket or commenting on an existing guidance ticket.
Quickly Person Detection or Development
Users don’t have to sign-up to post a ticket. The procedure will examine for registered email deal with provided by the person, if the electronic mail deal with is registered, then the ticket will be assigned to this user usually a new account will be designed, and the ticket will get allocated to the new person. New people will also get WordPress welcome e mail so they can pick out their password as per WordPress specifications.
If you use any other plugin for customized login and register varieties (these types of as WP Frontend Authentication or WP Social Login), you can specify the URLs to bypass default WordPress authentication method.
You can produce a navigation menu in WordPress and decide on less than plugin options to append extra back links in the App best navigation menu.
There are 4 various labels for priority (Significant, Critical, Regular, Small) which you can change as for every your demands.
You can specify which file types can be authorized as an attachment to the ticket or a remark.
Automobile Near Tickets
You can notify the program to car near tickets in scenario there is no reaction from a consumer for specified times.
You can very easily localize this plugin by means of .PO file or Loco Translate plugin.
Enable & Guidance
We use this plugin to provide support to all our customers, and if you have any concerns or uncovered any concerns, be sure to sense totally free to generate a hassle ticket.
Upgrades & Adjust Log
Simply click below to watch upgrades and alter log.